ContactMonkey
Corporate Communications and Engagement Platform
Today’s best internal comms platform
About the App and the Company
ContactMonkey empowers organizations with an internal communications solution to reach employees wherever they are while delivering powerful analytics to drive smarter strategies. No more guesswork. Just real engagement, real insights, and real impact.
Client Testimonial
DivNotes has provided us with skilled team members who act as full-time employees. The team is invested in the project's success, and we are happy with their performance. Moreover, their reliability and collaborative approach are the hallmarks of their performance.
I don't have to worry about whether they'll do the job correctly because they do it excellently. I've also been impressed with the way the team acts. They're as invested as full-time team members are; they're bought into the business's success.
David Rouse
Sr. Director of Engineering
The Ask
ContactMonkey turned to DivNotes as their software innovation partner to develop their internal communications platform and this has grown into a decade-long partnership. The company needed to accelerate feature delivery and improve stability. As their customer base and usage grew, DivNotes pivoted to designing system architecture and implementing core changes to the platform. As ContactMonkey continued to grow, they leaned on DivNotes to help set up their in-house engineering team. This didn’t mean the end of our collaboration. Today, DivNotes continues to work side-by-side with ContactMonkey’s internal engineering teams to accelerate shipping code more frequently.
The Approach
From day one, seasoned Backend and Frontend engineers, acting as full‑time equivalents, began their collaboration on every engineering aspect of the product. The DivNotes team paired with internal team members as we helped ContactMonkey assemble and grow their engineering teams. We adopted the necessary workflows, communicated over Slack and Zoom just as any internal hire would, and contributed to many in-person sessions. By embedding deeply in their company, we could propose systems architecture changes, diagnose bottlenecks, and help restructure their product for greater reliability. Once their in-house team was hired, our engineers collaborated across ContactMonkey’s internal squads to carry out various engineering tasks. Whether it be optimizing database queries for large-scale workloads, resolving a production incident, or lending expertise on security questionnaires, we ensure that progress is never stalled.
The Results
What began as a short‑term commitment has become a decade‑long partnership. Ever since the start of our collaboration, DivNotes engineers have been treated as trusted members of ContactMonkey’s own staff, contributing to every major release, scaling the platform to support enterprise‑grade applications, and helping the company respond swiftly to customer needs. As their Director of Engineering noted, our team is “as invested as full-time team members are; they're bought into the business's success.” Today, ContactMonkey enjoys the agility of an in-house team backed by DivNotes’ experience to continue delivering new features, maintaining high uptime, and continuously improving their product without ever sacrificing pace or quality.
Technology Stack
Ruby on Rails
Node.js
Vue.js
Sidekiq
Amazon Aurora
Redis
Kubernetes
Docker
Amazon S3
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